Shipping + Returns

DOMESTIC SHIPPING (all orders shipped within the United States)

Orders with a cart total less than $100 is charged a $10 flat shipping rate.

Orders with a cart total between $100 - $250 are charged a $15 flat shipping rate.

Orders with a cart total over $250 receive FREE GROUND SHIPPING! Free shipping will be automatically applied at checkout. Due to their weight, rugs are usually shipped via UPS ground shipping, but depending on the proximity of the location may also use USPS priority mail. If you need your order to arrive to you faster than ground shipping (1-5 business days, not guaranteed), please email us at mintandwool@gmail.com and we will send you a custom shipping quote.

All orders are shipped within 1-3 business days from the time the payment and shipping information are received. ***PLEASE READ: Due to Covid-19 please be prepared for potential shipping delays. We appreciate your patience during this uncertain time.

Once the order is shipped, you will receive an email confirmation with the tracking number. Once the package is in the hands of the carrier, Mint & Wool is not liable for what happens to your package while in transit, therefore we highly recommend selecting Route+ at checkout to protect your shipment.

On shipments with a value of $300+, we add a complimentary signature requirement to the deliveries as to avoid unattended packages after delivery. If you are not able to sign for your package after several delivery attempts, UPS/USPS will hold your package at the nearest UPS/USPS location. If you prefer to have your package shipped without a signature confirmation, please email us at mintandwool@gmail.com within 2 hours of placing your order and we will be sure to omit it.

Items ship from Grass Valley, CA.

INTERNATIONAL SHIPPING (all orders shipped outside the United States)

We are pleased to announce that we ship our products worldwide!

All orders are sent via USPS with $49 international flat rate shipping. In some cases, the shipping cost may be less than $49. If this occurs, we will refund your original method of payment any difference in shipping cost that is over $5.

All international sales are FINAL SALE.

Once the order is shipped, you will receive an email confirmation with the tracking number.

Please be aware that you will responsible for any taxes or customs fees charged by your local government.

All international orders are shipped within 1-3 business days from the time the payment and shipping information is received. ***PLEASE READ: Due to Covid-19 please be prepared for potential shipping delays. We appreciate your patience during this uncertain time.

*Please note that there may be some restrictions on this policy for certain countries and/or package sizes.

ROUTE PACKAGE PROTECTION

Mint & Wool is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.**

*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

**Mint & Wool is not liable for any lost, damaged or stolen packages.

RETURNS

If for any reason you change your mind about your purchase, domestic returns can be made on most items up to 14 days after date of purchase for in-store credit or exchange. Please send an email to mintandwool@gmail.com for return instructions.

Item must be in the same condition as it was upon receiving.

In-store credit never expires.

The customer is responsible for the cost of return shipping for all returns.

We do not credit for initial shipping and handling charges.

All international sales are FINAL SALE.

All sale items are FINAL SALE.

All items purchased with a discount code of 20% OFF or higher are FINAL SALE.